Shipping Policy

All orders are handled by Correos.España & include a tracking number for certified shipping.

TRACK YOUR PACKAGE ‧ HERE ‧

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Please allow 7 business days for your item(s) to be shipped after your order confirmation, as we dedicate this time to crafting your lingerie.

CERTIFED SHIPPING COSTS & ESTIMATED DELIVERY TIMES :

Spain

7-10 days for Craft & Delivery ‧ FREE
Local Delivery for orders sent within València, Spain.

European Union

15-20 days for Craft & Delivery ‧ 9.90 €
FREE DELIVERY for orders over 130,00 €

Canada

25-30 days for Craft & Delivery ‧ 12.90 €
FREE DELIVERY for orders over 120,00 €

Rest of the world

25-30 days for Craft & Delivery ‧ 14.90€
FREE DELIVERY for orders over 140,00 €

* NU‧BE Lightwear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). *Shipping rates may be subject to change.

Not fully satisfied with your order?

Let us know the issue & we will figure out the best scenario together.

To be eligible for any returns & exchanges, please contact us at nu.be.lightwear@gmail.com.

If your return is accepted, we will send you a return shipping label, as well as some instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Write to us

EXCHANGE & RETURN POLICY

Damages & issues

Please review your order upon reception & contact us as soon as possible if your item is found defective, damaged or if you have received the wrong item.

For the cases previously mentioned, we will be glad to exchange your item if returned unworn, unwashed, with tags, and in its original packaging.

*NU‧BE Lightwear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a request. Please save all packaging material and damaged goods before filing a request.

Exchange & Refunds

We follow a 30-day exchange policy, meaning you have 30 days after reception of your order to request an exchange.

If your item is no longer available in its original format & you prefer to wait for other releases, we propose an Online Store Credit.

Unfortunately, we cannot offer refunds on all articles that are customized & personalized, which means that are made for you and only you. We also cannot accept returns on gift cards.

Exceptions

If there was any notable difference in the measurements provided by yourself & the ones confirmed by our designer and therefore, your lingerie does not fit properly, we will send you another item altered with adequate measures for free.

If you are still not fully satisfied with those terms and would prefer to end your experience with us, we offer a refund. You’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.